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TASER Safe Escape Product Replacement Guarantee

When a C2, Bolt, Pulse 2, Pulse+, and Pulse Conducted Electrical Weapon is used in self-defense, the weapons may be deployed and left behind providing the Purchaser a window of opportunity to get to safety and call law enforcement. TASER International / Axon will replace the C2, Bolt, Pulse, and Pulse+ weapons free of charge, with the same product or a like product, at TASER International’s option, if the Purchaser provides, within one year following the event, the following information to TASER International:

  • A copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product

  • Proof of purchase of the product

  • Purchaser’s name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item. Purchaser is responsible for any expedited shipping or handling costs for the replacement weapon.

A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. TASER International’s Lifetime Replacement Guarantee is not available or applicable:

  • On any international (Non-United States) sales or uses of TASER Citizen Products; or

  • To any Purchaser who uses the CEW for a commercial purpose.

Note: The Guarantee also does not apply to any device if it is lost or stolen.

 

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